—
title: Troubleshooting
description: Common issues and fixes when running the GomerAI Multi-Strategy Networked EA.
—

# Troubleshooting

This page covers common issues users may encounter when running the **GomerAI Multi-Strategy Networked EA** and how to resolve them.

# GomerAI EA Network Connectivity – URL Whitelisting Guide

**Last Updated:** December 29, 2025
**Applies To:** All GomerAI EAs (WAS EA, Beta versions, Marketplace downloads)

—

## Why URL Whitelisting is Required

MetaTrader 5 blocks all external URLs by default for security. To enable your GomerAI EA to:
– Validate your license
– Send telemetry for AI optimization
– Receive updated trading parameters
– Connect to the GomerAI network

You must **whitelist** (allow) specific URLs in your MT5 terminal settings.

**⚠️ Without whitelisting, your EA cannot function properly.**

—

## Required Whitelisted URLs

Copy these URLs exactly as shown and add them to MT5:

“`
https://gomerai.comhttps://bridge-v80-1071940882039.us-central1.run.apphttps://bridge-dlt-1071940882039.us-central1.run.app
“`

**Optional (for future features):**
“`
https://api.gomerai.com
“`

—

## Step-by-Step Whitelisting Instructions

### Step 1: Open MT5 Settings

1. Launch your MetaTrader 5 terminal
2. Click **Tools** → **Options** (or press `Ctrl+O`)
3. Navigate to the **Expert Advisors** tab

### Step 2: Enable WebRequest for Listed URLs

1. Locate the section: **”Allow WebRequest for listed URL:”**
2. Check the checkbox ☑ **”Allow WebRequest for listed URL”**

### Step 3: Add GomerAI URLs

For **each URL** in the list above:

1. Click the **”Add”** button
2. Type (or paste) the URL **exactly** as shown:
“`
https://gomerai.com
“`
3. Click **OK**
4. Repeat for the next URL

### Step 4: Verify Your Settings

After adding all URLs, your list should look like this:

“`
☑ Allow WebRequest for listed URL:

https://gomerai.comhttps://bridge-v80-1071940882039.us-central1.run.apphttps://bridge-dlt-1071940882039.us-central1.run.app
“`

### Step 5: Apply and Restart

1. Click **OK** to save settings
2. **Restart MetaTrader 5** (important!)
3. Re-attach your GomerAI EA to your chart

—

## Verification: Check EA is Connected

After restarting MT5 and re-attaching the EA:

### Check 1: Expert Tab (No Errors)

1. Open the **Expert** tab (bottom of MT5)
2. Look for messages from your EA
3. **Success indicators:**
“`
GomerAI EA initialized successfully
License validation: SUCCESS
Connected to GomerAI network
“`

4. **Error indicators (means whitelisting failed):**
“`
WebRequest to [URL] failed with error 4014
Cannot connect to GomerAI network
License validation failed
“`

### Check 2: EA Shows “Connected” Status

Look for the EA’s status display on your chart. It should show:
– ✅ License: Active
– ✅ Network: Connected
– ✅ AI Optimization: Enabled

—

## Common Issues and Solutions

### Issue 1: “WebRequest Error 4014”

**Cause:** URL not whitelisted or MT5 not restarted

**Solution:**
1. Double-check URLs are **exactly** as shown (no typos)
2. Verify checkbox is **checked** ☑
3. **Restart MT5 completely** (close and reopen)
4. Re-attach EA to chart

—

### Issue 2: “Cannot connect to GomerAI network”

**Causes:**
– URL whitelisting not completed
– Firewall blocking connections
– VPS firewall blocking outbound HTTPS

**Solution:**
1. Complete URL whitelisting steps above
2. Check your VPS/computer firewall allows **outbound HTTPS** (port 443)
3. If using VPS, contact your VPS provider to allow outbound connections to:
– `gomerai.com`
– `*.run.app` (Google Cloud Run)

—

### Issue 3: “License validation failed”

**Causes:**
– Whitelisting not completed
– GomerAI_ID field is blank (MT5 Marketplace downloads)
– Invalid credentials

**Solution:**
1. Complete URL whitelisting steps
2. Verify your **GomerAI_ID** field in EA settings is not blank
3. If downloaded from MT5 Marketplace and GomerAI_ID is blank:
– The EA will auto-register on first run (no action needed)
– Or visit: https://gomerai.com/activate for manual registration

—

### Issue 4: URLs Won’t Save / Keep Disappearing

**Cause:** MT5 permissions issue or incorrect URL format

**Solution:**
1. Run MT5 **as Administrator** (Windows: right-click → Run as administrator)
2. Add URLs again
3. Ensure URLs start with `https://` (not `http://`)
4. Ensure no extra spaces before/after URLs

—

### Issue 5: VPS Blocks Outbound Connections

**Cause:** Many VPS providers block outbound connections by default

**Solution:**
1. Contact your VPS support
2. Request they allow **outbound HTTPS connections** (port 443) to:
– `gomerai.com`
– `*.googleapis.com`
– `*.run.app`

**Common VPS providers:**
– **Vultr:** Usually open by default
– **AWS/Azure:** Check security group rules
– **Forex VPS:** May require support ticket

—

## Security Note

**Q: Is it safe to whitelist these URLs?**

**A:** Yes. These URLs are:
– ✅ Encrypted HTTPS connections (secure)
– ✅ Owned and operated by GomerAI LLC
– ✅ Only used for license validation and telemetry
– ✅ Do NOT access your trading account or broker
– ✅ Read-only access to market data from MT5

Your EA **cannot:**
– ❌ Access your broker account credentials
– ❌ Withdraw funds
– ❌ Make unauthorized trades
– ❌ Share your personal information

GomerAI only receives:
– Symbol prices and indicator values
– EA performance metrics (win rate, profit)
– Terminal ID (for license validation)

—

## Testing Your Connection

### Quick Connection Test

1. Attach EA to **any chart** (even a demo account)
2. Open **Expert** tab
3. Look for: `”Connected to GomerAI network”`
4. Check EA status display shows: `Network: Connected`

### Advanced Test (for technical users)

Open MT5 **MetaEditor** → **Tools** → **MQL5 Storage** → **Journal**

Look for log entries like:
“`
WebRequest to https://gomerai.com/wp-json/gomerai/v1/validate-license – OK
WebRequest to https://bridge-dlt-1071940882039.us-central1.run.app/ingest – OK
“`

If you see `”failed with error 4014″` → whitelisting incomplete

—

## Still Having Issues?

### Before Contacting Support

1. ✅ Verified URLs are **exactly** as shown (copy-paste recommended)
2. ✅ Restarted MT5 **completely** after adding URLs
3. ✅ Re-attached EA to chart after restart
4. ✅ Checked firewall/VPS allows outbound HTTPS
5. ✅ Ran MT5 as Administrator (Windows)

### Contact Support

If issues persist after completing all steps:

**Email:** support@gomerai.com
**Website:** https://gomerai.com/support

**Include in your support request:**
1. Screenshots of:
– MT5 Options → Expert Advisors tab (showing whitelisted URLs)
– Expert tab showing error messages
2. Your GomerAI_ID (from EA settings)
3. Broker name and account type (demo/live)
4. VPS provider (if using VPS)

—

## FAQ

**Q: Do I need to whitelist URLs for every MT5 terminal?**
**A:** Yes. Each MT5 installation (computer, VPS, demo, live) needs whitelisting.

**Q: Will this affect my other EAs?**
**A:** No. Whitelisting only allows specific URLs. Other EAs are unaffected.

**Q: Do I need to re-whitelist after MT5 updates?**
**A:** Usually no, but verify your settings persist after major MT5 updates.

**Q: Can I use IP addresses instead of URLs?**
**A:** No. MT5 requires full HTTPS URLs. IP addresses won’t work.

**Q: What if my broker blocks certain URLs?**
**A:** Contact your broker. They may allow whitelisting or provide alternative connectivity.

**Q: I’m behind a corporate firewall. Will this work?**
**A:** If your firewall allows outbound HTTPS (port 443), yes. Contact your IT department if needed.

—

## Quick Reference Card

**Copy this and keep it handy:**

“`
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
GomerAI EA – Required Whitelisted URLs
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━

https://gomerai.com
https://gomerai-bridge-256086146538.us-central1.run.app
https://www.gomerai.com

Add in: MT5 → Tools → Options → Expert Advisors
Check: ☑ Allow WebRequest for listed URL
Then: Restart MT5 and re-attach EA
━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━━
“`

—

**Document Version:** 1.0
**Last Updated:** December 29, 2025
**Applies To:** All GomerAI EAs

## EA Does Not Appear on the Chart

**Possible causes:**
– Algo Trading is disabled
– EA is not attached correctly
– MT5 was not restarted after installation

**Fix:**
1. Click **Algo Trading** in MT5 (must be green)
2. Re-attach the EA to the chart
3. Restart MetaTrader 5

—

## EA Appears but Does Not Trade

**Possible causes:**
– Market is closed
– Symbol is not tradable on your broker
– Account restrictions
– Insufficient margin

**Fix:**
– Check market hours
– Verify the symbol is enabled in Market Watch
– Confirm your account allows automated trading
– Review margin and leverage settings

—

## “AutoTrading Disabled” Message

**Cause:**
MT5 global or chart-level trading permissions are disabled.

**Fix:**
1. Go to **Tools → Options → Expert Advisors**
2. Enable:
– Allow automated trading
– Allow DLL imports (if applicable)
3. Re-attach the EA

—

## EA Removed After Restart

**Cause:**
– Chart template not saved
– Profile not saved

**Fix:**
– Save your chart template
– Save the MT5 profile before closing

—

## AITL Not Connecting

**Important:**
AITL is optional. The EA continues to function without it.

**Possible causes:**
– Internet connection issue
– Temporary service downtime
– AITL not enabled for your account

**Fix:**
– Check your internet connection
– Restart MT5
– Verify AITL status in EA settings (if visible)

—

## Error Messages in the Journal Tab

If errors appear in the **Journal** or **Experts** tab:

– Note the exact message
– Restart MT5
– Re-attach the EA

If the issue persists, contact support with:
– Screenshot of the error
– MT5 build number
– Broker name
– EA version

—

## General Beta Notes

– This is a beta release
– Behavior may change as learning progresses
– Not all market conditions are covered yet

—

## Contact Support

If you are unable to resolve the issue:

– Visit the **Contact Support** page
– Provide detailed information so we can assist efficiently